VISIFLORAYour VisiFlora order includes a 60-day return window starting when you receive the delivery. If the product is not right for you, return all purchased items under the refund terms. Shipping fees are excluded from the refund, and you are responsible for return postage.
The product company receives and inspects returns. This independent information website cannot approve a refund or receive your parcel. For help with a particular order, email support@visiflora.com. The instructions below explain the deadline, what to send, the return address and the steps after the package arrives.
Count the window from delivery
The 60-day period begins when the order is delivered to you, rather than when you first view the product or place the order. Use the delivery information in your inbox or on the package to identify that date. Keeping the date with the order confirmation makes the deadline easier to follow.
The policy explicitly accepts a parcel sent on day 59 even if it reaches the warehouse several days later. This makes dispatch timing important. Keep a record showing when you sent the return, rather than relying on memory if the parcel arrives after the end of the window.
A larger bottle package does not extend the return period. Starter, Advanced and Ultimate have the same 60-day window from delivery. Decide whether to return within that period, even if a larger purchase would otherwise leave you with bottles for a longer routine.
Return all purchased items
The refund instructions require all purchased items to be sent back. Gather the items from the order before preparing the parcel so the return is complete. The policy also requires originally included accessories to be returned and the products to remain in good physical condition, rather than broken or damaged.
Ask support about used items, missing components or a bottle’s condition before returning them. Identify the package you purchased and explain which item needs clarification. Keep the reply with your order records so you can follow the instructions for the contents of your return.
Keep the distinction between all purchased items and digital-guide access clear. The bonus ebooks are downloads, not printed books shipped in the bottle parcel. If you are uncertain what your particular order requires, identify its contents in the support message rather than guessing at an additional physical item.
The return address
Send the return to: 19655 E 35th Dr #100, Aurora, CO 80011, USA. This is the warehouse return destination in the product refund information. It is not the address of this affiliate information website, and the parcel should not be sent to a payment-company office instead.
Check the address carefully when arranging postage, including the unit number. Keep the dispatch record and any tracking information provided by your chosen shipping service. These records can help show when the parcel was sent and where it traveled if support needs to trace the return.
If product support gives order-specific instructions, keep that reply with your records. Do not assume that a mailing address from an unrelated seller or another product applies to VisiFlora. The linked product refund policy is the place to confirm the current return information before dispatch.
Shipping costs and refund amount
The refund excludes shipping fees. You also pay the cost of sending the return to the warehouse. Those are separate costs: an outbound shipping charge paid with the original order and the return postage you arrange later. The guarantee should therefore not be understood as a promise that every expense is reimbursed.
For example, Starter has a product total of $158 before its shipping charge. If a refund is approved under the policy, the original shipping fee is excluded. Advanced and Ultimate include free US shipping in the offer, but returning either package still requires customer-paid return postage.
Return postage is your expense. Compare the available shipping services for your parcel and destination, and keep the dispatch record after sending it. If you need help understanding the return logistics for your location, ask support before arranging postage so the parcel is addressed correctly.
Receipt, inspection and notification
After the warehouse receives the return, it is inspected. The product team sends an email acknowledging receipt and then notifies you whether the refund has been approved or rejected. Keep that email so you can distinguish the warehouse receiving the parcel from the later payment-processing stage.
If approved, the refund is credited to the original payment method. The policy describes processing within a few days after receipt, rather than an exact guaranteed hour. Your payment provider’s posting process is another stage, so an approval message and the visible credit may not appear at the same moment.
If the original card has expired or been replaced, the refund still goes through the original payment route. The product policy explains that the bank routes the funds to the replacement card account. For an account-specific posting question, the bank or payment provider is the appropriate place to check.
Partial-refund situations
The policy identifies circumstances in which only a partial refund may be granted, including items returned in a different condition, damaged items or missing parts for reasons outside the seller’s error. It also identifies returns outside the 60-day period. Those conditions make a complete, timely return important.
Keep a damaged item or a record of missing components available while speaking with support. Describe what arrived and what you intend to return. This helps the team understand whether the question concerns the condition on delivery or something that happened afterward, and provide the appropriate instructions.
Damaged or defective items
Exchanges are available for defective or damaged items, with replacement of the same item. Email support@visiflora.com for instructions on where and how to return the affected product for an exchange. The exchange window is also limited to 60 days from delivery.
Explain whether you want assistance with a defective item or are requesting a standard return because the product is not right for you. Those are different reasons for contacting the team, and a clear message helps support identify the appropriate process. Include the order reference and a concise description of the problem.
Follow the exchange instructions provided for your order and retain the correspondence. Note the affected item and the return details together so later questions refer to the same request. If you also have a billing question, use ClickBank’s order-support route with the transaction reference.
Keep the request easy to follow
A useful return record includes the order confirmation, delivery date, support messages, dispatch evidence and refund notification. Each item answers a different question. Together they show the purchase, the start of the window, what was requested, when the return was sent and what happened afterward.
When following up, identify the stage that needs attention. You might be asking whether the parcel was received, whether inspection is complete or when an approved payment was processed. A specific question is easier to resolve than a new message that omits the earlier return details.
The essential sequence is simple: check the delivery-based deadline, gather all required items, send the parcel to the return warehouse and keep the records while it is processed. Shipping fees remain excluded and return postage remains your responsibility. Product support can clarify the details of your individual order.
